Front Office Relief Supervisor (10 applicants needed) - Hilton Hotels (Corvallis, OR) in Corvallis, Oregon For Sale
SUMMARY
Supervise Front Desk and at times, Guest Service activities, during shift and provide efficient and courteous service to each guest, maximizing room revenues through accordance to standards, policies, and position tasks set by the hotel and The Hotel Group.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Achieves customer satisfaction and room revenue goals while supervising Front Desk/Guest Service activities
Ensures Guest Services is staffed appropriately by reviewing employee schedule and occupancy projections
Oversees and participates in prompt and courteous guest check-in and check out
Addresses questions or problems pertaining to Hotel rooms and rates
Must be able to frequently move freely about the hotel, including up and down stairs many times during shift and remain standing for extended periods
Maintains room security by providing effective key control and participates in matters relating to room security
Ensures customer mail and messages are delivered promptly by overseeing mail and message delivery
Promotes guest participation in guest satisfaction surveys and guides guest service representatives to do the same
Responds to positive and negative comments expressed in comment cards and develops improvement
Types up a daily (Night shift) Managers Report and gives copies to the GSM and FOM
Answers phones and handles guest requests/issues, taking action deemed necessary are essential functions of this job
Handles cash transactions and keeps a balanced bank
Participates in daily shift check lists and ensures the items are completed during shift
Assists in training and development of all Front Desk Guest Service Associates
Understands all aspects of the Front Desk and Night Audit
All other duties as assigned by Front Office Manager and General Manager
SPECIFIC POSITION REQUIREMENTS
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
2 year’s guest/customer service experience, and/or 1-2 years Hotel experience preferred
Must be 21 years of age or older and 2 or 4 year college degree a plus
Proof of authorization/eligibility to work in the United States, including High School Diploma or equivalent, and valid driver’s license required
Must be able to communicate effectively in a positive/upbeat fashion utilizing English; both orally and written
Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts
Must be able to frequently move freely about the hotel, maintain manual dexterity to access computer via keyboard and operate office equipment, such as telephones, copiers, fax machine, computer systems etc. and remain standing during extended periods during shift
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures including safety procedures and local, state and federal laws and regulations.
Front Office Supervisor,Guest Services Supervisor,Front Office Relief Supervisor,Front Desk Supervisor
Source: http://www.jobs2careers.com/click.php?id=xxxxxxxx02.96