Front Office Relief Supervisor (8 applicants needed) - Holiday Inn (Corvallis, OR) in Corvallis, Oregon For Sale
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Summary Description
The Front Desk Supervisorwill supervise Front Desk and at times, Guest Service activities during shift and provide efficient and courteous service to each guest, maximizing room revenues through accordance to standards, policies and position tasks set by the hotel and The Hotel Group.
Essential Duties and Responsibilities (non-exhaustive, other duties may be assigned)
Achieves customer satisfaction and room revenue goals while supervising Front Desk/Guest Service activities
Ensures Guest Services is staffed appropriately by reviewing team member schedule and occupancy projections
Oversees and participates in prompt and courteous guest check&#xxxx;in and check out
Addresses questions or problems pertaining to Hotel rooms and rates
Must be able to frequently move freely about the hotel, including up and down stairs many times during shift and remain standing for extended periods
Maintains room security by providing effective key control and participates in matters relating to room security
Ensures customer mail and messages are delivered promptly by overseeing mail and message delivery
Promotes guest participation in guest satisfaction surveys and guides guest service representatives to do the same
Responds to positive and negative comments expressed in comment cards and develops improvement
Types up a daily report and gives copies to the appropriate personnel
Answers phones and handles guest requests/complaints, taking action deemed necessary are essential functions of this job
Handles cash transactions and keeps a balanced bank
Participates in daily shift check lists and ensures the items are completed during shift
Assists in training and development of all Front Desk Guest Service Associates
Understands all aspects of the Front Desk and Night Audit
All other duties as assigned by Front Office Manager and General Manager
Acts as main hotel concierge during shift; assists other Guest Service associates where needed including bell and door duties
Meets and exceeds customer expectations by ensuring department provides excellent service and teamwork
Monitors service and teamwork on a regular basis and counsels team members on proper customer service techniques
Utilizes leadership skills and motivation techniques in order to maximize team member productivity and guest satisfaction
Assists GSM and FOM with team member meetings and counseling sessions
Advises GSM and FOM where and when discipline is required for Guest Service associates
Assists in Hotel housing activities by working closely with Sales, Housekeeping, and Maintenance
Maintains open line of communication with departmental heads
Reviews daily out&#xxxx;of&#xxxx;order rooms, VIP rooms, and special requests and checks with GSM and
Reservations manager to ensure items are taken care of
Coordinates group arrivals and departures with all Guest Service positions
Ensures follow&#xxxx;through and communication from shift to shift regarding any pertinent information or guest requests
Provides effective sales effort at Front Desk to maximize room revenue
Assures cleanliness and orderly condition of the Front Office area by conducting daily inspections and will be ask to:
Check Front Office machines and equipment periodically
Assists in maintaining Front Office supplies
Maintains safe working conditions within department and Hotel
Ensures that all team members follow safety rules and procedures
Takes corrective action where required to improve safety of work areas
Supervisors also will be asked to work a night audit shift when needed
At all times projects a favorable image of The Hotel Group to the public
Front Office Supervisor,Guest Services Supervisor,Front Office Relief Supervisor,Front Desk Supervisor
Source: http://www.jobs2careers.com/click.php?id=xxxxxxxx78.96