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Customer Service Rep I - (Albany) in Corvallis, Oregon For Sale

Type: Other Jobs, For Sale - Private.

Assurant in Albany is currently hiring Customer Service Representatives. At Assurant, employees are the heart and soul of our company. Our work environment fosters teamwork and collaboration. We provide ways to make meaningful contributions, learn and develop professionally. We encourage creativity and innovation. The more our employees succeed, the better we are able to serve our customers. This job is responsible for providing superior service to our customers who have purchased extended warranty contracts for wireless cell phone handsets. Assurant values our employees. We provide a range of competitive and equitable compensation and benefit programs to support their well-being. Health & well being of our employees is important to us, we offer medical, dental, and life insurance, 401K and employee stock purchase options, professional development, community involvement and paid time off. Apply TODAY to be part of a company that values employees and is an employer of choice! Customer Service Rep I Primary Job Accountability/ Responsibilities: Verbally collects pertinent information from the customer over the phone Answers routine questions and resolves basic problems based on Assurant Company guidelines and values, refer more difficult items to higher level team members for guidance. Follows standard screens/scripts as appropriate Balances workload based on business needs between paperwork and in-bound calls Responsible for meeting deadlines and requirements Processes and determines coverage on each claim by reviewing forms and other applicable records. Maintains and updates customer account records as needed Maintains professionalism and effectively interacts with all contacts, both internal and external Maintains department quality standards and performs job duties as directed by supervisor Basic Qualifications Required – Experience, Skills, and Knowledge: High school diploma or GED equivalent Other Requirements: Excellent customer service and communication skills Basic problem solving skills Ability to multi-task Experience with Microsoft based programs and computer products Preferred Experience, Skills, and Knowledge: Previous experience in a customer service environment Experience moving between multiple screens while entering data Ability to type 35 words per minute Bilingual a plus
Source: http://www.juju.com/jad/xxxxxxxxvifj4j?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dc4e49b203ff8ffbe87fxxxx3dxxxxad5d7cca3cxxxxd5bc92

State: Oregon  City: Corvallis  Category: Other Jobs
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