Customer Service Rep I - (Albany) in Corvallis, Oregon For Sale

At Assurant, employees are the heart and soul of our company. Our work environment fosters teamwork and collaboration. We provide ways to make meaningful contributions, learn and develop professionally. We encourage creativity and innovation. The more our employees succeed, the better we are able to serve our customers. This job is responsible for providing superior service to our customers who have purchased extended warranty contracts for wireless cell phone handsets. Primary Job Accountabilities/ Responsibilities: Verbally collects pertinent information from the customer over the phone Answers routine questions and resolves basic problems based on Assurant Company guidelines and values, refer more difficult items to higher level team members for guidance. Follows standard screens/scripts as appropriate Balances workload based on business needs between paperwork and in-bound calls Responsible for meeting deadlines and requirements Processes and determines coverage on each claim by reviewing forms and other applicable records. Maintains and updates customer account records as needed Maintains professionalism and effectively interacts with all contacts, both internal and external Maintains department quality standards and performs job duties as directed by supervisor Basic Qualifications Required – Experience, Skills, and Knowledge: High school diploma or GED equivalent Other Requirements: Excellent customer service and communication skills Basic problem solving skills Ability to multi-task Experience with Microsoft based programs and computer products Preferred Experience, Skills, and Knowledge: Previous experience providing customer service in a call center environment Experience moving between multiple screens while entering data Ability to type 35 words per minute Bilingual a plus For thirty-five years Assurant Solutions has been there to protect consumer finances, possessions and peace of mind. Today, Assurant Solutions is a global leader in keeping consumers connected to their digital lives. With operations in 24 locations and 13 countries, the company’s global team of over 5,000 employees are dedicated to delivering the best customer service experience anywhere in the world. That’s why industry leading mobile carriers, manufacturers, retailers, financial institutions, vehicle dealers and funeral homes choose to partner with Assurant Solutions. From mobile devices to major appliances, from cars to computers, Assurant Solutions helps protect what matters most. Visit us at assurantsolutions.com , follow us on Twitter @AssurantMatters or like us on Facebook .
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