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Customer Service Rep I - (Albany) in Corvallis, Oregon For Sale

Type: Other Jobs, For Sale - Private.

Primary Job Accountability/ Responsibilities: Verbally collects pertinent information from the customer over the phone Answers routine questions and resolves basic problems based on Assurant Company guidelines and values, refer more difficult items to higher level team members for guidance. Follows standard screens/scripts as appropriate Balances workload based on business needs between paperwork and in-bound calls Responsible for meeting deadlines and requirements Processes and determines coverage on each claim by reviewing forms and other applicable records. Maintains and updates customer account records as needed Maintains professionalism and effectively interacts with all contacts, both internal and external Maintains department quality standards and performs job duties as directed by supervisor Assurant offers a full benefit package on day one that includes: Paid Time Off Monthly Bonus Opportunity Incentive Games and Prizes Internal Advancement Program Medical Insurance Dental Insurance Health Reimbursement Account Health Savings Account Supplemental Life Insurance Dependent Life Insurance Supplemental Accidental Death Insurance Flexible Spending Account Disability Wellness Programs Employee Assistance Programs Tuition Reimbursement Assurant Employee Matching Gifts Program Basic Qualifications Required – Experience, Skills, and Knowledge: High school diploma or GED equivalent Other Requirements: Excellent customer service and communication skills Basic problem solving skills Ability to multi-task Experience with Microsoft based programs and computer products Preferred Experience, Skills, and Knowledge: Previous experience providing customer service in a call center environment Experience moving between multiple screens while entering data Ability to type 35 words per minute Bilingual a plus

State: Oregon  City: Corvallis  Category: Other Jobs
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